You may have heard through the grapevine, but we now have a SWAT team of secret boot campers across our network of camps.
We're not looking to trip anyone up, we simply want Swift to be the leading boot camp company in the UK. The best way to improve is by having consistent feedback so we can get better.
We're not looking to trip anyone up, we simply want Swift to be the leading boot camp company in the UK. The best way to improve is by having consistent feedback so we can get better.
WHAT WE'RE LOOKING FOR
We get feedback on a number of different things. Such as:
Check out the secret shopper form here so you can see what we're looking for.
- Was the trainer on time & set up
- Was the session varied
- Did the trainer have the right uniform on?
- Did the trainer take the register?
- Did they ask about injuries?
- Much more.
Check out the secret shopper form here so you can see what we're looking for.
WHAT HAPPENS TO THIS FEEDBACK?
We get multiple reports sent to us every week. We review the feedback and work with each trainer to improve. The secret shopper feedback has a big impact on your pay grade.
